Privacy Policy

Last updated: May 2026

Welcome to Ethereal Media (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal information transparently and securely.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website: www.etherealmediacompany.com

1. Who We Are

Ethereal Media

Email: etherealmediacompany@gmail.com

Business Location: Manchester, UK

If you have any questions about this Privacy Policy or your data, please contact us using the details above.

2. What Information We Collect

We may collect and process the following information:

- Information You Provide Directly

Your name
Email address
Phone number
Social media handles
Project details or enquiry information
Any information you submit through contact forms, booking forms, or email enquiries

- Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referral source
Cookies and analytics data

3. How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotes and services
Manage bookings and projects
Improve our website and services
Communicate important updates
Send marketing emails (only where you have consented)
Maintain website security and prevent fraud

We only process your personal data where we have a lawful basis to do so under UK GDPR.

4. Lawful Bases for Processing

Under UK data protection law, we rely on the following lawful bases:

Consent – where you voluntarily opt into marketing communications
Contract – where processing is necessary to provide services you request
Legitimate Interests – to improve our services, respond to enquiries, and operate our business effectively
Legal Obligation – where required by law

5. Cookies & Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

These may include:

Essential website cookies
Analytics cookies (such as Google Analytics)
Functional or performance cookies

You can manage or disable cookies through your browser settings.

If your website uses a cookie banner, users will be able to manage cookie preferences when visiting the site.

6. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties where necessary to operate our business, including:

Website hosting providers
Email providers
Analytics services
Payment processors
Cloud storage platforms

These providers only process your data on our instructions and are required to keep it secure.

7. Data Storage & Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, or disclosure.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

8. How Long We Keep Your Data

We only retain personal data for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal, accounting, or tax obligations
Resolve disputes and enforce agreements

Enquiry information that does not lead to a booking may be deleted after a reasonable period.

9. Your Rights

Under UK GDPR, you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to processing
Restrict processing
Withdraw consent for marketing at any time
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at etherealmediacompany@gmail.com.

10. Third-Party Links

Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of third-party websites.

11. Children's Privacy

Our services are not directed toward anyone under 16, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Ethereal Media
Email: etherealmediacompany@gmail.com
Website: www.etherealmediacompany.com